Terms of Service

Purchase Terms for Services

The details of each specific service and the terms of delivery associated with it are described on each page of the website and delivered in accordance with these terms. You should review those terms in detail before purchasing.

If you purchase as a consumer, rather than a business, then should you change your mind following your purchase you are entitled to a refund within the first 14 days. Should you receive any element of the service prior to requesting a refund then any refund will be issued pro-rata for the services provided.

Purchase Terms for Non-Customised Products and Digital Downloads

We are proud of our photos and the results which our clients achieve from them. If you buy digital photo files you are purchasing a digital JPG file which you will receive via email once your payment & order has been processed. You can then download and save to your device. As you receive this file within 24 hours you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way.

Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties.

Should you have any problems with downloading your file or be unable to access the download please email us, placing ‘Tech Query’ in the subject field and send your email to "vickymatusphotography@gmail.com"